Effective Date: [01/01/2026]
This Refund and Return Policy applies to all purchases made through www.ekozi.in (“Website”) operated by Ekozi (“we,” “our,” or “us”). By placing an order on our Website, customers agree to the terms outlined below.
1. Eligibility for Returns
We strive to ensure complete satisfaction with every purchase. Returns or exchanges are accepted under the following conditions:
- The product is defective, damaged, or incorrect upon delivery.
- The return request is made within 1 days of receiving the product.
- The product is unused, unwashed, and in its original packaging with all tags intact.
Products that show signs of use, damage, or alteration will not be eligible for return or refund.
2. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Custom-made or personalized products
- Items purchased during clearance or sale events
- Products damaged due to misuse or improper handling
3. Return Process
To initiate a return:
- Contact our support team at ekozimattress@gmail.com within 7 days of delivery.
- Provide order details, reason for return, and supporting images (if applicable).
- Once approved, our team will provide return instructions and pickup details.
Returned items must be securely packaged to prevent damage during transit.
4. Refund Process
After receiving and inspecting the returned product, refunds will be processed within 7–10 business days. Refunds will be issued to the original payment method used during purchase.
Refunds may be denied or partially granted if:
- The returned item is not in its original condition.
- The return request is made after the return window has expired.
5. Exchange Policy
Exchanges are available for defective or damaged items only. If a replacement is unavailable, a full refund will be issued.
6. Order Cancellations
Orders can be canceled within 24 hours of placement if they have not yet been shipped. Once shipped, the order cannot be canceled and must follow the return process.
7. Damaged or Incorrect Products
If a product arrives damaged or incorrect, contact ekozimattress@gmail.com immediately with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost.
8. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
- Original shipping charges are non-refundable unless the return is due to our error.
9. Contact Information
For any questions or assistance regarding returns or refunds, contact:
Ekozi
Email: ekozimattress@gmail.com
Website: www.ekozi.in
By purchasing from www.ekozi.in, customers acknowledge that they have read, understood, and agreed to this Refund and Return Policy.