Effective Date: [01/01/2026]
This Shipping and Return Policy applies to all purchases made through www.ekozi.in (“Website”) operated by Ekozi (“we,” “our,” or “us”). By placing an order on our Website, customers agree to the terms outlined below.
1. Shipping Policy
a. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Customers will receive an email confirmation once the order has been shipped.
b. Shipping Time
- Standard delivery time is 5–10 business days, depending on the delivery location.
- Remote or rural areas may experience longer delivery times.
- Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.
c. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping may be offered on selected products or during promotional periods.
d. Order Tracking
Once the order is shipped, customers will receive a tracking number via email or SMS to monitor delivery status.
e. Delayed or Lost Shipments
If an order is delayed or lost in transit, contact ekozimattress@gmail.com with the order details. We will coordinate with the courier partner to resolve the issue promptly.
2. Return Policy
a. Eligibility for Returns
Returns are accepted under the following conditions:
- The product is defective, damaged, or incorrect upon delivery.
- The return request is made within 1 day of receiving the product.
- The product is unused, unwashed, and in its original packaging with all tags intact.
Products that show signs of use, damage, or alteration will not be eligible for return.
b. Non-Returnable Items
The following items are not eligible for return:
- Custom-made or personalized products
- Items purchased during clearance or sale events
- Products damaged due to misuse or improper handling
c. Return Process
To initiate a return:
- Contact ekozimattress@gmail.com within 7 days of delivery.
- Provide order details, reason for return, and supporting images (if applicable).
- Once approved, our team will provide return instructions and pickup details.
Returned items must be securely packaged to prevent damage during transit.
d. Refund Process
- Refunds will be processed within 7–10 business days after the returned product is received and inspected.
- Refunds will be issued to the original payment method used during purchase.
- Refunds may be denied or partially granted if the returned item is not in its original condition.
e. Exchange Policy
Exchanges are available for defective or damaged items only. If a replacement is unavailable, a full refund will be issued.
f. Shipping Costs for Returns
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
- Original shipping charges are non-refundable unless the return is due to our error.
3. Contact Information
For any questions or assistance regarding shipping or returns, contact:
Ekozi
Email: ekozimattress@gmail.com
Website: www.ekozi.in
By purchasing from www.ekozi.in, customers acknowledge that they have read, understood, and agreed to this Shipping and Return Policy.